Ralph Mueller - Director of Operations at Amgen Canada

Ralph Mueller

Director of Operations at Amgen Canada

I was born/grew up in: Montreal, Canada. Moved to Oshawa, ON at 13 y.o.

I now live in: Currently residing in Toronto, ON

I completed my training/education at: Undergraduate in Business at Ryerson, followed by a Master's Degree in Business at McMaster University

Describe what you do at work.

I’m responsible for our supply chain in Canada. This requires precision and calculation to understand how much demand is there for our product, and always having enough medication in stock to supply it to the patients. There is a large amount of analysis involved in this process. So it is important to have a solid math foundation. We are accountable to our customers, and I consider it part of our objective as a business. In addition, as a manager I always consider the development of my staff, and look for ways to help them achieve their own career goals.

When I was a student I enjoyed:

How does your job affect people’s lives?

I’m proud to be part of an organization that has a meaningful impact on patients’ lives. My role has an immediate impact on their access to lifesaving treatments. In addition, I have an influence on my direct team, and I feel responsible for sharing the company vision, and sharing the passion I have for pharmaceuticals.

What motivates you in your career?

I’m motivated by the many challenges I face in this role. Some of these challenges are external things that could have huge impacts on our supply chain. Overcoming these obstacles, can have immediate results that have a big impact on the company as a whole. With my role, I can find opportunities to shape the business to drive additional value to shareholders. In addition, the most rewarding part of the role is developing my team.

When I was a student, I would have described myself as someone who:

Describe your career path to this career.

After I graduated from university, I had the opportunity to explore the health science sector from a business perspective. I found this opportunity to be very interesting, and was excited by the challenge of learning a new industry. Even though I don’t have a science background it hasn't held me back from achieving my goals. I found that the science that I've picked up in my career has served as the connective tissue between the business degree and the pharmaceutical industry.

What activities do you like to do outside of work?

I enjoy hiking.

What advice or encouragement would you give others seeking a similar career?

Don't be afraid to work outside your comfort area.

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